AI for online stores: order calls, chat sales and fulfilment
Online stores lose orders between checkout and dispatch: nobody called back, nobody answered on Instagram, the label was never created. We automate that path from order to delivery on top of your store and CRM.
Typical tasks
- 01Order confirmation calls
A voice agent calls the buyer after every new order. It confirms items, address and delivery point, and offers add-ons. The status updates in Shopify, WooCommerce or your CRM straight away.
- 02AI sales assistant in chat
An agent in Instagram, WhatsApp, Telegram and the website widget picks products from your catalog and answers about sizes and stock. It places the order or hands a hot lead to a manager.
- 03Order to delivery automation
After confirmation the system creates the shipping label through your carrier’s API, the invoice and the customer notification. Nobody retypes data.
- 04Marketplace integration
Products, prices, stock and orders from marketplaces with a seller API sync with your inventory. You stop selling items you do not have.
- 05Returns and refusals
The agent asks why an order was refused or returned and logs the reason in the CRM. You see which products and carriers cause the most trouble.
- 06Sales conversation review
Our own LLM reviews calls and chats of your sales team. You see where orders get lost and which objections stay unanswered.
Data and access requirements
- Integration with Shopify, WooCommerce, HubSpot, Pipedrive, Kommo and custom CRMs through API.
- Carriers and invoicing through official APIs. In Poland, B2B invoices go through KSeF, so invoice data is passed to your invoicing system in the format it needs.
- GDPR and consumer law: consent for calls and messages, phone numbers and addresses stay in your systems, recordings on our servers.
- Meta and WhatsApp Business messaging policies, including the 24-hour reply window.
What we build for this industry
Questions
Will buyers mind a call from a bot?
The agent is short and to the point, introduces itself and transfers to a person on request. We test the script on real recordings before launch. At first the bot handles only part of the orders, so you can compare it with your team.
Which platforms do you work with?
Shopify, WooCommerce, HubSpot, Pipedrive, Kommo and any CRM with an API. For marketplaces we connect any that offers a seller API. For shipping we use your carrier’s API.
How much does store automation cost?
From $5,000 for a turnkey project. The price depends on channels, integrations and scenarios. You get a fixed estimate 2-3 days after discovery.
What if the agent quotes the wrong price?
The agent reads prices and stock from your catalog in real time, not from memory. AI can still phrase things wrongly, so we write test cases and check answers before every change.
Describe the task. The first call is with the founder.
We reply within one business day. 30 minutes to tell you whether it is worth doing and what it costs.