AI Telegram bot for sales, customer support and internal team workflows
Telegram is where many customers and teams in Ukraine and Eastern Europe actually talk. We build an AI bot that answers customers, takes orders and bookings, and helps staff look up data in your CRM and sheets.
What hurts
Customers message your managers directly or write into a channel. Messages get buried in chats, and some go unseen until morning. When a manager is on leave, their customers effectively get no answer.
Off the shelf bot builders run on buttons. The moment a customer types in their own words, the bot gets confused and shows the menu again. People give up and ask for a human.
Inside the company it is the same story. Staff ask every day about stock, order status or how to request time off. The answer is in the CRM or a spreadsheet, but finding it takes time.
What we build
- Telegram bot on the Bot API with your name, avatar and commands
- Understanding of free text, voice messages and photos
- Flows for consultation, ordering, booking, order status and complaints
- CRM or Google Sheets connection to read statuses and create requests
- Team mode with access rights, so each person sees only their own data
- Handover to a manager in a Telegram group with full context
- Segmented broadcasts that respect Telegram rules
- A test suite that checks answers before every change
What you get
- Live Telegram bot registered to your account
- Integrations with your CRM, spreadsheets or API
- Happ dashboard with conversation history, knowledge base and settings
- Agent test suite and the latest run report
- Flow documentation and training for the people in charge
How we measure the result
- Share of requests resolved by the bot without a manager
- Number of orders and bookings placed through the bot
- Reply time to customers, day and night
- Internal staff questions the bot answered on its own
Systems and stack
Industries
Questions
How much does an AI Telegram bot cost?
From $5,000 per project. The price depends on the number of flows, integrations with your CRM or ERP, and whether there is a team mode with access rights. We give a fixed estimate 2-3 days after discovery. Model tokens are billed separately based on actual usage, and we show an expected range before launch.
How is this different from a button bot?
A button bot follows a fixed menu. An AI bot understands free text and voice notes, asks follow up questions and fills in the request itself. We keep buttons where they are faster, such as picking a time slot or a payment method.
What do you need from us to start?
Access to the Telegram account the bot will be registered to, or a ready token. Content for answers: prices, terms, FAQ, sample conversations. Access to the CRM, sheets or API the bot should work with. And one person who signs off on flows and wording.
Is it safe to give the bot access to company data?
Each user sees only what their CRM role or access settings allow. We work under ISO/IEC 27001:2022 and sign an NDA and DPA before access. For sensitive data we can run our own model on our servers, so data never goes to third party models. This also helps with GDPR.
What happens after launch?
The bot starts with part of your customers or one flow. We review conversations, fix answers and extend the tests. Then support continues under an SLA: monitoring, new flows and knowledge base updates. If Telegram changes its rules, we adapt the bot as part of support.
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Describe the task. We reply within one business day, the first call is with the founder.
Describe the task. The first call is with the founder.
We reply within one business day. 30 minutes to tell you whether it is worth doing and what it costs.