Order to delivery automation: shipping labels, receipts and tracking with no manual steps
Order to delivery automation for online stores. An order from Shopify, WooCommerce or a marketplace lands in your CRM or ERP, gets a shipping label from Nova Poshta or another carrier with an API, an invoice or fiscal receipt, and the customer receives tracking updates on their own.
What hurts
A sales assistant copies each marketplace order into the CRM, creates a label in the carrier portal and then issues the invoice. Each order takes minutes, and in peak season there are hundreds.
A typo in the address or phone number is found once the parcel is already on its way. An invoice is forgotten and accounting has to chase it. Returns are not tracked systematically.
Customers write and call asking where their parcel is. Staff look up the tracking number and check it manually. Instead of selling, the team works as a help desk.
What we build
- Orders from your store, marketplaces and other channels collected in one CRM
- Address and pickup point validation through carrier APIs
- Automatic labels with weight, declared value and cash on delivery
- Invoices in your ERP or fiscal receipts through Checkbox in Ukraine
- Delivery statuses in CRM and customer notifications by email, SMS or WhatsApp
- Several labels for one order when items ship from different warehouses
- Tracking of returns and unclaimed parcels
- Daily report: shipped, delivered, returned
What you get
- Working automated flow from order to delivery
- Integrations with CRM, carriers, invoicing and marketplaces
- Source code, keys and access
- Guide for sales and warehouse staff
- Failure monitoring with alerts
How we measure the result
- Handling time per order
- Share of orders processed with no manual steps
- Address and label errors
- Share of unclaimed parcels
Questions
How much does order automation cost?
From $5,000. The price depends on the number of order channels, carriers, invoicing rules and whether you already have a CRM or ERP. We give a fixed estimate within 2–3 days after discovery.
Which systems do you work with?
Shopify, WooCommerce, Odoo, HubSpot and Pipedrive, plus marketplaces and carriers that offer an API. For Ukraine we connect Nova Poshta, KeyCRM, SalesDrive, Prom, Rozetka, Horoshop and Checkbox. Custom systems with an API work too.
What happens if a carrier API is down?
The workflow retries later and alerts the person in charge if the problem persists. Orders are not lost; they wait in a queue. Every such failure is visible on the dashboard.
Can you add a confirmation call before shipping?
Yes. A Happ voice agent calls the customer, confirms items and address and writes the result back to the CRM. It is a separate service that works well alongside delivery automation.
What happens after launch?
For the first weeks we watch exceptions and tune the rules. After that we offer SLA support, including carrier and marketplace API changes. Code and access stay with you.
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Describe the task. We reply within one business day, the first call is with the founder.
Describe the task. The first call is with the founder.
We reply within one business day. 30 minutes to tell you whether it is worth doing and what it costs.