AI WhatsApp and Viber bot on the official APIs, with templates and broadcasts
In Poland and much of the EU, customers expect to reach you on WhatsApp. In Ukraine many still use Viber. We connect the official APIs and build an AI agent that handles conversations, sends reminders and passes requests to your CRM.
What hurts
Your front desk answers WhatsApp from a personal phone. Nobody else can see the conversation, and when that person leaves, the history leaves with them. The customer writes again and starts from scratch.
Broadcasts from a regular account end with a blocked number. The official API has its own rules: templates, the 24 hour window and opt in. Working all of this out on your own takes a long time.
Most questions repeat: opening hours, prices, availability, directions, whether a test result is ready. Staff type the answers by hand while people queue at the desk.
What we build
- WhatsApp Business API setup through Meta, including business verification
- A Viber bot running the same flows and knowledge base
- An AI agent that answers from your knowledge base within each channel’s rules
- Message templates for reminders, confirmations and status updates, approved by Meta
- Segmented broadcasts with opt in collection and unsubscribe
- Lead and contact creation in your CRM, handover to staff
- Agent tests for common and tricky questions
What you get
- WhatsApp number on your business account and a connected Viber bot
- Working AI agent and approved message templates
- Integration with your CRM or booking system
- Happ dashboard access with conversation history for the whole team
- Broadcast rules guide and training for your staff
How we measure the result
- Share of WhatsApp and Viber requests resolved without staff
- Bookings and orders that came from messengers
- Share of customers who confirmed a booking after a reminder
- Complaints and blocks after broadcasts
Systems and stack
Industries
Questions
How much does it cost?
From $5,000 per project. Price depends on the number of channels, flows and templates, and on the CRM or booking system integration. Meta charges for WhatsApp template messages at its own rates, and we estimate those costs for you upfront. You get a fixed project estimate within 2-3 days.
How long does setup take?
Usually 3–6 weeks. The slowest part is rarely development; it is Meta business verification and template approval. We start that in week one, build the agent and tests in parallel, and launch to part of your customers first.
Can we keep our current number?
Usually yes, an existing number can be connected to the WhatsApp Business API. Whether the regular app on the phone keeps working depends on how it is connected. We explain the consequences before the move, show where conversations will live, and can suggest a separate number instead.
How does the bot handle medical or personal data?
The bot does not diagnose or give medical advice; it hands those questions to a doctor or staff member. We work under ISO/IEC 27001:2022 and GDPR and sign an NDA and DPA. For clinics we can run our own model on a dedicated server, so data does not go to third party models.
What happens after launch?
We monitor answer quality, your number quality rating in Meta and broadcast delivery. We add templates and flows and keep the knowledge base current. Support runs under an SLA, and the success metric is written into the contract before work starts.
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