An AI knowledge base assistant for support and sales teams, built on your policies
The assistant gives agents and sales reps the answer from your knowledge base: shipping terms, returns, warranty, pricing. It shows which policy the answer came from and does not invent what is not there.
What hurts
An agent keeps ten tabs open and still asks a team lead in chat. The customer waits on the line while someone looks up the return policy. New hires go live after weeks of training and still make mistakes.
Policies change, and old versions keep circulating. Half the answers live in the heads of two senior people. When they are on holiday, quality drops.
There is a knowledge base in a wiki or on Drive, but its search does not help. You need the exact page title. So people stop opening it and answer from memory.
What we build
- Audit of the current knowledge base: duplicates, conflicts, outdated pages
- Connectors to your wiki, Google Drive, Microsoft 365 and reply templates
- Agent assistant in the browser, your CRM or Telegram
- Answers linked to the exact policy and the date it last changed
- Draft reply mode: the agent reviews and sends
- A “wrong answer” button and a queue for knowledge base fixes
- Report of questions the knowledge base cannot answer
What you get
- A working assistant connected to your knowledge base and CRM
- List of gaps and conflicts in the knowledge base with fixes
- Test set of typical customer questions with references
- Guides for agents and for the knowledge base owner
- Source code and admin access
How we measure the result
- Average handling time before and after launch
- Share of tickets closed without escalation to a team lead
- Number of “wrong answer” flags per week
- Time for a new agent to work without supervision
Systems and stack
Industries
Questions
How much does a knowledge base assistant cost?
From $5,000. The price depends on the number of sources, the state of the knowledge base and where the assistant lives: a standalone interface, your CRM or Telegram. We fix the estimate within 2-3 days after discovery.
What if our knowledge base is a mess?
It almost always is. In the first stage we find duplicates, conflicts and outdated pages and hand you a list of fixes. The assistant only answers from what is in the base, so its state directly drives answer quality.
Does the assistant answer customers directly?
Not at first. We launch it as a helper for agents to check quality on real tickets. Once answers are stable, part of the questions can move to a chat agent on the Happ platform in WhatsApp, Instagram or your website.
How fast does it pick up policy changes?
The index refreshes on a schedule, or right after a page changes if the source supports it. Deleted pages disappear from answers. The assistant shows the date the policy last changed next to the answer.
What are the limits?
AI sometimes gets things wrong, especially when the base has conflicting pages. That is why the assistant always shows the source, and the agent decides what to send. Questions with no answer in the base are flagged, not invented.
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