Nova Poshta integration for waybills, tracking and cash on delivery
Nova Poshta is the main parcel carrier in Ukraine. If you ship to Ukrainian customers, we connect it to your store, CRM or ERP: waybills from orders, automatic tracking, returns and cash on delivery reconciled in accounting.
What hurts
Warehouse staff copy addresses from orders into the Nova Poshta dashboard every day. One wrong branch number sends a parcel to the wrong city. The waybill number then has to be pasted back into the CRM.
Managers open tracking for each parcel to tell customers where their order is. Parcels waiting at a branch are noticed only after they have been sent back.
Nova Poshta pays out cash on delivery in a single transfer. Accounting splits it across orders by hand and hunts for the unpaid one. Nobody follows returns to the end.
What we build
- Creating waybills from orders: sender, recipient, branch, parcel locker or address, dimensions, declared value
- City, branch and locker directories refreshed daily, so parcels never go to a closed branch
- Batch status updates by waybill number, written back to your CRM
- Customer notifications: shipped, arrived, reminder to collect
- Watching parcels waiting at a branch, with a task for a manager before return
- Reconciling cash on delivery payouts with orders and payout registers
- Returns and exchanges linked to the original order
- Retry queue and readable API error messages for the warehouse
What you get
- Integration code connected to your CRM, store or ERP
- Shipment panel: statuses, problem parcels, returns
- Cash on delivery reconciliation report with history
- Documentation and a warehouse guide
- Tests for typical and invalid addresses, dimensions and returns
How we measure the result
- Waybills created with no manual entry
- Time from payment to waybill
- Parcels returned uncollected
- Mismatches between cash on delivery payouts and paid orders
Systems and stack
Industries
Questions
How much does a Nova Poshta integration cost?
From $5,000. The price depends on the number of senders, warehouses and systems, and whether you need cash on delivery, returns and customer alerts. Waybills from a CRM alone cost less than the full cycle with payout reconciliation. We give a fixed estimate 2–3 days after discovery, once we have reviewed your shipping rules.
Our store already has a plugin. Why build more?
Plugins usually cover waybill creation and tracking. We add what they lack: your branch selection rules, watching parcels at branches, cash on delivery reconciliation with accounting. If the plugin is enough for you, we will say so.
How often are statuses updated?
The Nova Poshta API returns statuses on request, in batches by waybill number. We poll active parcels on a schedule, more often for those already in the recipient city. Delivered and returned parcels drop out, so we stay within limits.
What happens on an API error?
An address or branch error goes back to the warehouse as plain text, not a code. Temporary API failures are handled by the retry queue. If a waybill still fails, a manager gets a task with the reason.
What do you need from us?
An API key from your Nova Poshta business account, your contract for cash on delivery or payment control, access to the CRM or store, and your packing and branch selection rules.
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