Omnichannel AI inbox: all messengers and email in one window, with AI replies and routing
A customer writes on Instagram, then WhatsApp, then email. In an omnichannel inbox it is one conversation with one history. An AI agent answers routine questions, routes the rest to the right person and logs everything in your CRM.
What hurts
Each channel lives on its own. Instagram is on the social media manager’s phone, WhatsApp is with the front desk, email sits in the office. Nobody sees the full picture, and some messages never get a reply.
One customer writes on several channels and gets answers from different people. One promises a discount, another does not. A manager cannot review the quality of replies, because conversations sit in personal accounts.
You cannot count how many requests come from each channel or how many turn into sales. Decisions on ad spend and staffing are made without data.
What we build
- Connection of Telegram, Instagram, WhatsApp, Viber, your website widget and email
- One customer profile with every channel and the full history
- AI agent that answers routine questions on each channel
- Automatic routing by topic, language and workload
- Assistance for staff: draft replies and summaries of long threads
- CRM sync: HubSpot, Pipedrive, Kommo, KeyCRM, SalesDrive or Odoo
- Roles and access rights, so each person sees only their own threads and channels
- Reports by channel, team member and response time
What you get
- Working Happ inbox with all channels connected
- Configured AI agent and routing rules
- CRM integration with field mapping
- Dashboard of requests by channel and team member
- Team playbook and training
How we measure the result
- Share of requests left unanswered by end of day
- First response time on each channel
- Share of requests resolved by the AI agent
- Requests and sales per channel from CRM data
Systems and stack
Industries
Questions
How much does it cost and what drives the price?
From $7,000 per project. Price depends on the number of channels, the routing rules, the CRM integration and how many flows the AI agent covers. Paid channels such as WhatsApp have their own per message fees, which we estimate upfront. We give a fixed estimate within 2-3 days.
How is this different from connecting channels to our CRM?
Many CRMs receive messages but do not answer them and route them poorly. The Happ inbox combines channels, an AI agent and routing rules, and writes leads, deals and history into your CRM. Your team works in one window, and the CRM stays the source of truth.
What do you need from us?
Admin access to channels: Instagram and WhatsApp through Meta Business, a Telegram bot or account, Viber and email. CRM access. A list of team members and who handles what. Content for the agent knowledge base: prices, terms, FAQ.
Can channels be added step by step?
Yes, and we recommend it. We start with the two busiest channels, set up routing and the agent, and check how the team works. Then we add the rest. Your team gets used to the new window without stopping work.
How is customer data protected?
We work under ISO/IEC 27001:2022 and sign an NDA and DPA before access. Access rights in the inbox follow your roles. Customers are told when they talk to an AI, in line with the EU AI Act, and conversation data is not used to train third party models.
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