Automatic call after every order to confirm it, check delivery details and upsell
As soon as a customer places an order, the agent calls them. It confirms items and total, checks the delivery address or pickup point, offers a related product and updates the order status in your store or CRM.
What hurts
Orders come in at night and on weekends, and staff call back the next day. By then the customer has bought elsewhere or changed their mind. The parcel ships and comes back.
Staff spend the day on identical calls. Confirm the order, which pickup point, cash on delivery or card. There is no time left for sales or difficult customers.
Refused deliveries cost shipping both ways. Some happen because of a wrong address or an order nobody confirmed. The reasons for refusal are not recorded anywhere.
What we build
- Call trigger on a new order in Shopify, WooCommerce or your CRM
- Confirmation of items, total and payment method from the order data
- Delivery address or pickup point check against your carrier data
- Upsell by your rules: related product, bundle, faster delivery
- Retries when the customer does not answer, with a messenger message as fallback
- Order status update in the store or CRM with a call outcome note
- Handover to staff when the customer wants to change the order or has a complex question
- Report on confirmations, cancellations and refusal reasons
What you get
- A working confirmation agent on your phone number
- Integration with your store or CRM, including order status updates
- Confirmation and upsell scripts with a test suite
- A dashboard of confirmations and cancellation reasons
How we measure the result
- Time from order to confirmation
- Share of orders confirmed without staff
- Refused delivery rate before and after launch
- Upsell revenue from agent calls
Systems and stack
Industries
Questions
How much do order confirmation calls cost?
Implementation starts at $5,000. The price depends on your store platform, the number of scripts and upsell rules, and the delivery integration. Call minutes are billed separately by usage. We give a fixed estimate within 2–3 days after discovery.
Which platforms does it work with?
We have ready integrations with Shopify and WooCommerce, and connect other platforms and CRMs via API or webhooks. Carrier data for address checks comes from the carrier API where one is available.
Will customers be annoyed by an AI call?
The agent says right away that it is calling about the order and that it is an AI, and the call is short. The customer can ask for a person or reply in a messenger. If someone opts out, we record it and stop calling.
What if the agent mishears the address?
AI sometimes gets street names and numbers wrong. So the agent reads the address back and asks the customer to confirm. If the pickup point is not found, it asks again or hands over to staff. Each such call shows in the report.
How long does it take to launch?
Between 3 and 5 weeks. First the agent calls part of the orders, for example evening ones. You listen to calls and compare them with your team. Then we switch on all orders and add upsell.
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